Advanced Diploma Hospitality for Staffing - myassignmenthelp

Question: Discuss about theAdvanced Diploma Hospitality for Staffing andRecruitment. Answer: Introduction The current assignment focuses on the aspect of staff induction program with respect to the context of a hospitality industry. The recruitment of the staff is an important factor based on which the organizational prospects are governed. The staffing and recruitment forms a very important component for any business organization. However, such recruitment activities fall under the jurisdiction of the human resources of the company. There are a number of channels such as print and online media which could be used for the purpose of presenting suitable advertisements for recruitment to selective posts. The advertisements should include a number of details which are crucial in providing the applicants with the required amount of information. Some of the other factors which could have been highlighted over here include providing the staff with an overview of the job role and responsibilities. For the present case study, an Australia based establishment had been taken into consideration whi ch is the AET hotel. The current assignment focuses upon the recruitment of the customer relationship manager and the operations executive manager and the procedures for ensuring a proper induction. Recruitment of Customer Relationship Manager: In this respect, the AET hotel focuses upon the recruitment of the customer relationship manager. Overview of the Business The customer relationship manager (CRM) is responsible for managing the business proceedings of the organization with the consumers of the services. Therefore, being recruited as a CRM means the person employed in the following post would be responsible for maintaining a positive and healthy relationship with the customers during the service. The person would also be responsible for ensuring that the post services relationships with the customers are effectively maintained. For the purpose of which the AET hotel is seeking for a person with good communication skills along with sufficient experiences in the respective domain. Salary The salary for the customer relationship manager is fixed averagely on an annual basis at AU$78,816 per year. However, the rate may vary depending upon the amount of experience possessed by a person in the relevant field. The AET hotel aims at providing the best in industry pay packages to the employees. Additional to the salary there are a number of other benefits offered by the company to the employees under the salary scheme such as superannuation, casual leave, sick leave, HRA and other charges. The gross monthly payments are subject to revision based on the employee performance. Therefore, the company provides flexible policies with regards to awarding of salary and extra benefits such as bonus and incentives. The company understands the requirement of the workforce and aims at constantly adding values to its staff by generating staff motivation. Conditions of Employment The condition of employment governs the guidelines based upon which the recruitment and staffing process is conducted within an organization. The employment contract may be verbal but within a week or two of joining the employees need to provide their employer with all the needful details. Some of the vital details which will be checked with the employer at the time of induction are the basic details pertaining to the name, gender, educational qualifications and religion preferences. The recording of such details helps in maintaining the authenticity of the recruitment process. Therefore, the AET hotel believes in maintaining a proper evaluation system, where the claims made the by the applicants are subjected to further scrutiny. Moreover, the AET hotel specifies that a minimum of 38 hours of office presence needs to be maintained by the full time employees weekly and the casual staffs need to put in a minimum three hours work per shift respectively. Moreover, the employee joining t he organization is also responsible by virtue of their duties not to indulge in any illegal and offensive act which may affect the reputation of the company. Key Performance Indicators The key performance indicators (KPIs) play a governing role in ensuring a fluid and transparent business proceeding for the organizations. Some of the KPIs within the relative domain of the CRM include maintaining an effective help desk response with the customers. The customers are the most important assets of a business organization. Therefore the CRM needs to maintain a positive and healthy communication upfront with them. Secondly measuring Actions per engagement is another important factor which governs the amount of response an employed CRM receives on per conversion made. The AET hotel expects the CRM to be proficient enough with relationship freshness metrics which helps the CRM keep a tab on the amount of connectivity they are maintaining with their clients. Accountability A well maintained CRM helps in transpiring a business effective communication between various departments within an organization and the customers through the products and the services of the organization through the customer lifecycle. The customer life cycle would help the AET hotel in meeting out the best products and services to the valued clients. The application of the KPI by the CRM also helps in ensuring that the organization retains the most valued customers. Relevant Internal Procedures The AET hotel conducts a background check of the employees prior to absorbing the staffs within the organization. The checking is conducted in order to ensure that the employees dont have any past criminal records. The safety of the employs is one of the pivotal concerns of the organization. A number of internal processes are implemented by AET for ensuring that the employees are provided with an environment of sufficient growth and development within the organization. Some of the methods employed by the organization include conducting regular training sessions along with the provision of performance based valued incentives. Appointing Operations Executive: Briefing about the Business The operations managers (OM) are concerned with the implementation of the financial budgets, personnel and operations. The OM needs to ensure smooth business flow for the organization by directly overseeing different aspects of management. The OM needs to look after the process of budgeting which is the crucial for the business truncations. The OM also need to maintain a positive work culture supporting maximal growth of the organization by well coordinating with the staff along with the other hierarchy of the organization. Salary The AET hotel maintains the best in industry salary for its employees by providing a number of benefits. The aim of the organization is to constantly motivate its employees by providing performance bonus and incentives. In this context, the median annual salary of the operations executive of the AET hotel is $91,745. The salary is subject to industry revision depending upon the amount of expertise possessed by the personnel over here. Employment Conditions The employment conditions for both the CRM and the operations executive are same. The organization ensures that the recruited personnel need to provide the organization with all the relevant details. The details include the name, age, gender, educational and professional qualifications of the person. Some of these factors are instrumental in determining that the authenticity of the recruitment and the staffing process is maintained. Additionally, some of the other policies which are highlighted by the company include the minimum working hours of 38 hours a week for the full time employees. The casual staff can however get a flexible three hours per day per shift. KPIs The generation of operational data help a company to follow up the ne productive value of the company. The OM is responsible for applying KPI based management for the optimization of the performance. The OM is also liable to present the underlying data to the decision makers in limited time. Accountability The operations executive acts a chief driving force of the organization ensuring that the workforce, budgeting and relationship management is being effectively maintained within the organization. The OM functions as an intermittent channel between the workforce and the hierarchy of the organization. The OM for the AET hotel is responsible for ensuring that the hospitality staffs delivers the best in class services to the customers visiting the hotel. The operations executive is also responsible for maintaining a detailed data regarding the workforce of the organization such as attendance, productivity and delivery of the properly met services to the customers. The employed personnel in this context are also responsible for conducting of training sessions within the hotel premises for increasing the productivity. Relevant Internal Procedures The AET hotel follows a competitive recruitment for the employment of the best in class industry ready professionals. It follows a standard protocol and guidelines of Know your Organization (KYO). The induction processes are aimed at providing sufficient knowledge to the employed personnel regrading the company ethics and guidelines. The company also conducts a thorough background check of the employees for the purpose of retaining the best employees within the organization. Conclusion The company provides the best in class opportunities to the employees for their constant growth and prosperity. However, for the purpose of meeting with the hospitality needs of the organization effective leadership strategies along with strategic communication is needed. Additionally, the condition for employment also needs to be discussed clearly with the staff. The same helps in maintaining transparency in the recruitment and staffing process.